Customer Success Manager III (GovTech)

Location: Onsite in Dallas, Texas, United States; willingness to travel approximately 25–30% to meet key customers in person.

Salary: $105,000–$120,000 base plus a portion of variable compensation.

Company

hirify.global provides AI and ERP solutions for local and state governments through its Public Service Platform, serving more than 2,000 public-sector organizations.

What you will do

• Own the end-to-end success strategy for a portfolio of approximately 40 high-impact government customers.
• Build trusted relationships with Department Heads, City Managers, and Finance Directors, aligning the platform with legislative goals and operational challenges.
• Guide customers through complex process changes, product adoption, and workflow optimization.
• Design and deliver Executive Business Reviews that connect usage data with business value and ROI.
• Monitor portfolio health, mitigate churn risk, identify expansion opportunities, and maximize customer value.
• Partner with Sales, Product, and Support while improving churn-prevention and onboarding workflows.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related high-touch SaaS role.
• Demonstrated ability to manage complex customer relationships, achieve high Net Revenue Retention targets, and drive revenue growth.
• Customer-centric strategic thinking with the ability to move between high-level strategy and tactical execution.
• Exceptional presentation and interpersonal skills, including the ability to address executive-level decision-makers.
• Hands-on product approach and mastery of CRM and Customer Success tools such as Salesforce, Gong, or Gainsight.
• Bachelor’s degree in Business Administration, Public Administration, or a related field.
• Ability and willingness to travel approximately 25–30% for in-person customer meetings.

Nice to have

• Previous experience in GovTech or direct work with government agencies.

Culture & Benefits

• Mission-driven work focused on more effective, accountable government and strengthening public trust.
• Fast-paced, results-driven, performance-based environment with opportunities to innovate and contribute to product development.
• Comprehensive healthcare options, flexible vacation, paid company holidays, and paid parental leave.
• 401(k) with company match, HSA contributions, wellness stipends, and professional development opportunities.
• Collaborative office environment with weekly catered lunches and opportunities for internal advancement.