Team Manager, Account Management, SME & Growth, Malaysia (Fintech)

Location: Kuala Lumpur, Malaysia; office-based five days a week

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments, multi-currency financial operations, and financial products.

What you will do

• Lead, coach, hire, onboard, and develop Account Managers through structured performance management.
• Drive revenue growth through cross-sell, upsell, expansion, renewals, negotiations, and churn management.
• Define and execute account management strategy, priorities, and coverage with regional leadership.
• Manage senior stakeholder relationships and act as executive sponsor for strategic customers from onboarding through scale.
• Use portfolio reviews, business reviews, customer feedback, and data to identify priorities, product gaps, process improvements, and Product opportunities.
• Own forecasting and reporting for revenue, pipeline, risk, and customer health, while contributing to territory planning and coverage models.

Requirements

• At least 5 years of relevant work experience.
• At least 3 years of account management experience, including complex, multi-stakeholder accounts, ideally in cross-border ecommerce, payments, fintech, SaaS, or B2B technology.
• At least 2 years of experience leading and developing Account Managers or similar commercial teams, ideally in a high-growth or scale-up environment.
• Proven record of meeting or exceeding revenue targets.
• Strong commercial acumen, including negotiations, renewals, commercial structures, and executive-level conversations.
• Strategic and analytical mindset with the ability to analyse customer data, market trends, and product usage to identify growth opportunities and build structured account strategies.
• Experience managing strategic or complex accounts in a category-led, high-volume digital commerce business such as ecommerce, marketplaces, or scaled consumer platforms.
• Bachelor’s degree or equivalent qualification.

Nice to have

• Experience in payments, foreign exchange, card issuing, treasury, or financial platforms.
• Experience with B2B software or other complex technology solutions.

Culture & Benefits

• Work from the Kuala Lumpur office five days per week.
• Collaborate with colleagues across multiple countries and time zones, with occasional flexibility in working hours.
• Operate with autonomy, ownership, direct communication, and a bias toward action.
• Work on financial infrastructure helping small and mid-market businesses manage global payments, multi-currency accounts, supplier payments, and spending across markets.