Wholesale Manager (E-Commerce & Global Retail)

Location: 100% remote; work from anywhere

Company

hirify.global operates global consumer brand wholesale and retail partnerships.

What you will do

• Lead and supervise distributed Wholesale and Order Capturing teams across multiple shifts and international time zones.
• Manage the wholesale and retail order pipeline from inquiry and capture through invoicing, payment tracking, and warehouse dispatch.
• Coordinate buyer communications, stock allocations, shipping schedules, and issue resolution with international retail accounts and global 3PL and warehouse teams.
• Build, maintain, and enforce SOPs for order capture, verification, buyer communication, dispatch, returns, and claims.
• Oversee commercial invoices, credit memos, packing lists, payment matching, reconciliations, and escalation of billing anomalies.
• Track KPIs including order accuracy above 99%, response turnaround time, SLA adherence, workload capacity, and team performance.

Requirements

• 5+ years of experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations.
• 2–3+ years of direct experience managing, supervising, and coaching distributed remote teams.
• Experience conducting performance evaluations and 1-on-1s, managing SLAs, handling corrective action, and reallocating workloads.
• Direct experience working with 3PL providers, freight forwarders, and warehouse teams across multiple geographic hubs.
• Experience with B2B commercial invoicing, payment terms including Net terms, wire transfers and deposits, and bookkeeping reconciliations.
• Ability to build scalable SOPs, process maps, and workflow automations using tools such as Lark, Slack, Notion, Google Workspace, ERP, and WMS platforms; partial stack coverage is acceptable.
• Exceptional written and verbal business English communication skills and experience managing international retail accounts.
• Highly structured, autonomous, detail-oriented execution with strict documentation standards and zero-error order entry.

Culture & Benefits

• 100% remote flexibility with a structured, asynchronous operational rhythm.
• Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands.
• Collaboration with executive leadership, creative professionals, and operational specialists.
• Full-time independent contractor engagement.

Hiring process

• Submit a resume and brief cover note.
• Describe remote team management experience, including team size, structure, daily accountability, and SLA management.
• Detail B2B wholesale order lifecycle and 3PL experience, inventory/invoicing/order-capture tools or ERPs, and an SOP or workflow that measurably improved accuracy or turnaround time.