Senior Logistics Manager (AI, Retail Operations)

Location: Remote - United States; slight preference for candidates based in San Francisco. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin are not being considered.

Salary: $143,000–$169,000 annually for Region 1 US locations; pay varies by location, skills, experience, qualifications, internal equity, and market conditions.

Company

hirify.global develops Oura Ring wearable products and a connected app that provide health insights on readiness, activity, and sleep.

What you will do

• Lead logistics for all Americas retail channels, optimize existing accounts, and execute new retailer launches.
• Evaluate retailer routing guides and technical requirements; prepare 3PL partners for compliant launches.
• Own compliance across routing guides, packaging, labeling, ASN accuracy, EDI readiness, and OTIF performance.
• Analyze freight models and cost-to-serve, manage chargeback deductions and disputes, and deliver cost-down initiatives.
• Own the retail logistics KPI scorecard and convert business-review data into supply chain improvements.
• Build AI-assisted workflows for reporting, reconciliation, invoice audits, freight analysis, shipment visibility, and partner communication.
• Partner with Sales, Account Management, Planning, Finance, Trade Compliance, Global Logistics, IT, 3PLs, and carriers on retail expansion into Canada and LATAM.
• Manage, train, and mentor two logistics professionals while defining the long-term operating model for the Americas retail logistics team.

Requirements

• 7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management in a product-shipping industry such as CPG, consumer electronics, or apparel.
• Deep expertise in retail compliance and chargeback management, including routing guides, EDI setups, and systematic deduction audit and dispute processes.
• Strong financial and operational analysis skills, including freight cost-to-serve models, Prepaid vs. Collect evaluation, and PO-to-delivery cycle-time optimization.
• Experience with retail logistics KPIs including OTIF, OTD, fill rate, cost per unit, and chargeback rate, with ownership of scorecards against targets.
• Hands-on AI proficiency with examples of automations, streamlined reporting, or AI-improved processes and measurable impact.
• Experience with ERP, WMS, and/or TMS systems, plus advanced spreadsheet and reporting skills.
• Strong cross-functional communication and influence with sales, leadership, retail partners, and 3PLs.

Nice to have

• Hands-on NetSuite experience, especially sales orders, item fulfillment, and retail/EDI order flows.
• Experience supporting distribution in Canada and/or LATAM with Trade Compliance and Global Logistics teams.
• Experience building AI-platform workflows or automations, including enterprise AI assistants, Google Workspace AI, or scripting with AI assistance.
• Ongoing AI skill development, including prompt and context engineering or agent workflows, and responsible AI practices such as accuracy reviews, risk assessment, and data protection.
• Exposure to CPFR, demand planning, channel inventory management, Weeks of Supply, or In-Stock % in consumer electronics or retail.
• Multi-channel fulfillment across DTC, distributor, and retail partner networks.
• Experience building or scaling a logistics team in a high-growth environment.
• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.

Culture & Benefits

• Employment includes competitive salary and equity packages.
• Health, dental, vision, and mental health resources are provided.
• Employees receive an Oura Ring, friends-and-family discounts, 20 days of paid time off, 13 paid holidays, 8 days of flexible wellness time off, paid sick leave, and parental leave.
• hirify.global is an equal opportunity workplace and provides reasonable accommodation for disabilities during hiring and employment.

Hiring process

• Candidates should be prepared to demonstrate AI automations, streamlined reporting, or improved processes and explain their impact.
• Official offers are sent through DocuSign after a verbal offer; hirify.global does not request personal information or upfront equipment payments.
• hirify.global does not accept unsolicited agency resumes.