Logistics Specialist, Fulfillment

Location: Remote - United States; slight preference for candidates based in San Francisco. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin are not considered.

Salary: $79,900–$110,000 annually, depending on US location region, skills, experience, qualifications, work location, internal equity, and market conditions.

Company

hirify.global develops Oura Ring wearable products and a connected app that provide insights into readiness, activity, sleep quality, and personal health.

What you will do

• Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and protect shipping SLAs.
• Investigate and resolve holds, backorders, address and shipping issues, system handoff failures, shipment discrepancies, ERP errors, WMS errors, and EDI failures.
• Coordinate with warehouse partners on order cancellation, prioritization, release, rework, replacements, and urgent shipments.
• Track on-time shipping performance and exception trends while improving SOPs, trackers, controls, and operational handoffs with internal teams.
• Support launches, new markets, commercial partnerships, product and packaging initiatives, and cross-functional operational programs.
• Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; monitor launch risks and transition workflows into steady-state SOPs.

Requirements

• 3+ years of hands-on logistics, order management, or fulfillment experience.
• Experience using ERP and warehouse management systems to investigate and resolve order-level issues; NetSuite experience is a plus.
• Experience resolving fulfillment exceptions including holds, backorders, shipping errors, and system or EDI failures.
• Ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up.
• Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives.
• Strong prioritization, follow-through, and communication skills, including confidence working directly with warehouse partners and internal teams.

Culture & Benefits

• Remote US work arrangement within approved states and market-based salary tiers.
• Competitive salary and equity packages.
• Health, dental, vision, and mental health benefits, plus paid sick leave and parental leave.
• 20 days of paid time off, 13 paid holidays, and 8 flexible wellness days.
• Personal hirify.global Ring and employee discounts for friends and family.
• Inclusive, equal-opportunity workplace with reasonable accommodation available during hiring and employment.

Hiring process

• Official offers are sent through DocuSign after a verbal offer; hirify.global does not request personal information or upfront equipment payments.
• hirify.global does not accept resumes from recruitment agencies.