E-commerce & Operations Coordinator (Pharma/Supplements)

Location: Remote from Metro Manila, Philippines; New Zealand Business Hours

Company

New Zealand-based wellness brand developing science-led nutritional supplements and wellness products for customers across New Zealand and Australia.

What you will do

• Manage customer enquiries, online orders, tracking, amendments, cancellations, refunds, returns, subscriptions, and delivery issues across digital channels.
• Coordinate Instagram, Facebook, and TikTok communications, influencer and UGC creator outreach, gifting, campaigns, usage rights, schedules, and reporting.
• Manage wholesale account onboarding, retailer relationships, orders, confirmations, invoicing in Unleashed, pricing, documentation, fulfilment, and re-orders.
• Support production scheduling, purchase orders, supplier follow-ups, import/export logistics, inventory movements, batch tracking, expiry dates, and warehouse accuracy.
• Coordinate product development, launches, packaging readiness, operational projects, process improvements, dashboards, SOPs, master data, and reporting.
• Provide progress updates and administrative support to the Head of Operations while coordinating with customers, retailers, suppliers, manufacturers, warehouses, couriers, and logistics partners.

Requirements

• 3+ years of experience in operations coordination, e-commerce operations, supply chain, or a similar role.
• Experience in supplements, nutraceuticals, health and wellness, food and beverage, or FMCG is highly desirable.
• Hands-on Shopify experience covering order management, customer service, subscriptions, and e-commerce reporting.
• Background in wholesale or B2B operations, account management, order processing, invoicing, and retailer coordination.
• Knowledge of inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfilment.
• Excellent organisational, analytical, and communication skills, with the ability to manage multiple priorities and work independently.

Nice to have

• Familiarity with inventory management or ERP systems, particularly Unleashed.
• Experience in growing consumer brands, especially wellness, supplements, food and beverage, or FMCG.

Culture & Benefits

• Remote work-from-home arrangement.
• Working hours aligned with New Zealand Business Hours.
• Broad, hands-on role in a growing wellness business with responsibility across multiple operational functions.