Order Management Specialist I

Location: US Remote

Base pay: $44,000–$65,000 USD annually, with the range varying by U.S. hiring location.

Company

hirify.global provides Apple device management, deployment, and security solutions for workplace, education, and healthcare customers.

What you will do

• Validate approved quotes against purchase orders, signed quotes, payment confirmations, or tickets before order creation.
• Manage request queues, prioritize and triage cases, provide customer service, and escalate issues to the appropriate teams.
• Trigger and confirm order creation, fulfilment, invoicing, returns, credit memos, and data synchronization.
• Troubleshoot fulfilment errors within SLAs and coordinate quote revisions, true-loss approvals, and return processing.
• Maintain and audit CRM data, support Salesforce workflow testing for Order Management and Returns, and contribute to retention and revenue targets.
• Maintain working knowledge of CRM, ERP, and ticketing systems while serving as an internal escalation point.

Requirements

• At least 1 year of experience in a detail-oriented environment.
• At least 1 year of customer service experience.
• Two-year or associate's degree, or equivalent experience; relevant work experience and education may be combined.
• Participation in mandatory security training and adherence to security protocols, privacy regulations, data protection practices, and breach-reporting requirements.
• Acknowledgment of the hirify.global Code of Conduct and applicable security and privacy policies.

Nice to have

• Order Management Specialist experience.
• Salesforce or another CRM platform experience.

Culture & Benefits

• Open, flexible, respectful, and trust-based remote work environment.
• Focus on work-life balance, inclusion, personal growth, and collaboration.
• Volunteer time off and opportunities to support communities.
• Opportunity to contribute to products used by more than 75,000 global customers.
• Employee support includes resources for professional development and accommodations for disabilities or religious beliefs.