Technical Account Manager, Korea (Biotechnology)

Location: South Korea

Company

hirify.global is a biotechnology company providing life science products and services to researchers and companies across more than 100 countries and regions.

What you will do

• Act as the first technical contact for customers, handling product and service questions, order-related inquiries, and troubleshooting.
• Understand customer requirements and recommend suitable technical solutions based on company capabilities.
• Provide technical consultation with Sales Account Managers, Production Managers, and Senior Scientists.
• Support pre-sales discussions, project scoping, and quotation preparation.
• Coordinate internal responses and issue resolution while maintaining a positive customer experience.
• Attend industry conferences and customer meetings and deliver technical presentations when needed.

Requirements

• Master’s degree or higher in molecular biology, cell biology, immunology, biochemistry, or another relevant life sciences discipline.
• Fluency in spoken and written Korean and Mandarin Chinese; professional working proficiency in English.
• Strong communication, problem-solving, organizational, and time-management skills.
• Ability to explain complex technical concepts clearly to scientific and non-scientific audiences.

Nice to have

• Experience in technical support, technical sales, or customer-facing roles within the life sciences industry.
• Familiarity with life science or related CRO services.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match that fully vests on day one.
• Paid parental leave after three months of employment and paid vacation, personal, sick, floating holiday, and company holiday time.
• Flexible spending and health savings accounts, life and disability insurance, legal assistance, and supplemental insurance plans.
• Commuter benefits, well-being initiatives, and peer-to-peer recognition programs.
• Equal opportunity and affirmative action employer with a drug-free workplace.

Hiring process

• hirify.global will contact candidates only through verified application sources and will not request personal information through individual email or other platforms.