Customer Service Operations

Location: Seoul, South Korea

Company

hirify.global develops and provides analytical and laboratory technologies and related services.

What you will do

• Confirm all onsite service orders within the assigned geography and meet customer response-time and service-quality commitments.
• Select the most cost-effective Field Service Engineer or Authorized Service Provider, rescheduling services when required.
• Plan complex, high-impact onsite services, maintain engineer availability and commitments in enterprise tools, and deploy field resources effectively.
• Manage resource shortages, scheduling escalations, and sudden priority changes independently or with appropriate leaders.
• Collaborate across departments, manage customer expectations and difficult situations, and build relationships that support retention and loyalty.
• Maintain accurate records, follow hirify.global processes and Standards of Business Conduct, and contribute to continuous improvement.

Requirements

• Strong planning and organizational skills, high attention to detail, and the ability to manage a demanding multitasking environment.
• Negotiation, persuasion, problem-solving, resourcefulness, and solutions-oriented thinking.
• Ability to collaborate across the business, work independently without direct supervision, and respond immediately to escalations and changing priorities.
• Ability to set customer expectations correctly, manage difficult customer situations professionally, and handle onsite requests by telephone, fax/mail, and web.
• Effective and concise verbal, written, and listening communication skills in English.
• Knowledge of Microsoft Office Suite and relevant SAP modules, including ECC, CRM, FSM, and BCM.
• Responsiveness to customer feedback and compliance with call-management processes and procedures.

Culture & Benefits

• Full-time weekly schedule with a day shift and no end date.
• No travel is required.
• Pay is determined by role, level, location, skills, experience, and relevant education or training; country-specific pay and benefit information is available through hirify.global.
• hirify.global follows equal-opportunity employment practices in accordance with applicable laws.