Senior Technical Communicator (Marketing Content) (SaaS)

Location: Remote from Mexico or Colombia; availability to work within US business hours, preferably PST.

Company

hirify.global provides software development and technology services, with this role supporting a client’s Product Marketing organization.

What you will do

• Create technical marketing content including product guides, blogs, solution briefs, white papers, case studies, and customer-facing documentation.
• Translate technical features into business-focused messaging, value propositions, and clear product positioning.
• Develop and maintain implementation guides, tutorials, and how-to articles with technical stakeholders.
• Support go-to-market initiatives in collaboration with Product Marketing Managers, Product Managers, Engineers, and subject matter experts.
• Conduct research and stakeholder interviews to gather technical and market insights.
• Manage content audits, updates, documentation lifecycles, and consistency across technical, marketing, and customer-facing materials.

Requirements

• 5+ years of professional experience in technical writing, technical content creation, product marketing, or technical communications within SaaS or software environments.
• Strong experience creating technical documentation for enterprise software products and structuring complex information for different audiences.
• Strong knowledge of product marketing fundamentals and go-to-market processes, including connecting technical product capabilities with business-focused messaging.
• Advanced experience with documentation and content management tools such as Confluence, Jira, CMS platforms, or similar tools.
• Strong writing, editing, content structuring, stakeholder management, and communication skills.
• Fluent written and spoken English, with availability to work within US business hours, preferably PST.

Nice to have

• Experience with Atlassian products or software collaboration tools.
• Experience with enterprise SaaS, cloud platforms, developer ecosystems, or content created for global audiences.

Culture & Benefits

• Remote work arrangement from Mexico or Colombia.
• Collaboration with distributed teams across US time zones.
• Equal opportunity employment without discrimination based on protected characteristics.

Hiring process

• Complete the application form to begin the recruitment process.