Technical Writer (AI)

Location: Remote, based in Ukraine

Company

hirify.global is an AI CRM and workflow platform for midsize and large organizations, combining customer workflows with AI agents and serving customers in over 100 countries.

What you will do

• Create, maintain, and improve technical documentation for Sales, Marketing, Service, and Studio products.
• Develop user guides, developer documentation, and release content for customers, partners, and developers.
• Use AI-powered tools and workflows to create, validate, structure, and maintain content at scale.
• Work in a Docs as Code environment using tools such as VS Code, GitLab, and Jira.
• Collaborate with Product Owners, Developers, and Customer Success teams to gather technical information and reflect product functionality accurately.
• Identify documentation gaps, anticipate release-related content needs, and manage deliverables across multiple projects.

Requirements

• At least 1 year of experience in technical writing or a related technical content role; candidates from other content backgrounds with strong technical understanding are also welcome.
• Hands-on experience using AI to improve content hirify.globaln, automation, or documentation workflows, with a strong interest in AI-powered tools.
• Excellent technical writing skills and the ability to explain complex concepts clearly, concisely, and accurately.
• Excellent written English required for producing consistent technical documentation for an international audience.
• Basic understanding of APIs, software development concepts, and developer documentation.
• Proactive, self-driven approach with the ability to research technical information independently, manage priorities, and own deliverables.
• Strong attention to detail, analytical thinking, and communication skills for cross-functional collaboration.

Nice to have

• Experience with Docs as Code workflows, Git, GitLab, or similar documentation environments.
• Familiarity with VS Code and Jira.

Culture & Benefits

• Clear career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and initiatives supporting effective schedule management and well-being.
• Culture that recognizes achievements, values ideas, and enables meaningful contributions.
• Environment focused on new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits supporting employees and their families; the package varies by country of residence and employment type.