Sr. Customer Account Executive (SaaS)

Location: Based in or near Mexico City, working in a hybrid setup from the local office; travel across Mexico and Central America is required as needed.

Company

hirify.global provides a customer engagement platform for brands, including cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.

What you will do

• Manage a portfolio of strategic enterprise accounts in Mexico and Central America as the primary commercial contact.
• Develop account plans that drive customer engagement, retention, renewals, and expansion revenue.
• Lead opportunities from identification through Closed Won, including stakeholder management, deal progression, and quota achievement.
• Manage the renewal lifecycle and coordinate the customer journey with Customer Success and other cross-functional partners.
• Partner with Solutions Consulting, Support, and Product teams on account strategy, technical needs, feature adoption, and product feedback.
• Build executive and operational relationships, communicate tailored commercial messages, and support regional go-to-market initiatives.

Requirements

• 5+ years of quota-carrying account management, customer success, or digital sales experience, ideally in Enterprise SaaS, MarTech, or customer engagement platforms.
• Experience managing high-value enterprise accounts, contract renewals, and expansion or upsell quotas.
• Knowledge of digital marketing, mobile and cross-channel messaging, customer retention, and CRM ecosystems.
• Trilingual fluency in English, Spanish, and Portuguese, written and verbal, is required.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Willingness to travel across Mexico and Central America for strategic client engagements.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, connection, and innovation.
• Competitive base salary, uncapped commission structure, and comprehensive local benefits.
• Benefits may include equity, retirement and employee stock purchase plans, flexible paid time off, and medical, dental, vision, life, and disability coverage.
• Family services, including fertility benefits and equal paid parental leave.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Inclusive employee resource groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• Applications may be reviewed using AI-assisted tools for screening, prioritization, interview scheduling, recording, and note summarization.
• Candidates may opt out of AI-assisted application review by following the instructions under “Learn More” in the application form; the opt-out must be completed separately for each application.