Senior Desktop Support / Helpdesk Engineer

Location: Remote from Argentina, Poland, Brazil, or Colombia

Company

hirify.global is an AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence, including end-to-end delivery following the acquisition of Tooploox.

What you will do

• Administer a Mac-first fleet with macOS and Windows provisioning, patching, upgrades, break/fix support, security baselines, and hardware lifecycle management across regions.
• Evaluate and lead migration from Microsoft Intune to a replacement MDM, including configuration profiles, re-enrollment, and employee communication; operate zero-touch deployment through Apple Business Manager and Automated Device Enrollment.
• Administer Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, licensing, Microsoft Entra ID, MFA, Conditional Access, and SSO/SCIM integrations.
• Manage the SaaS inventory, ownership, licenses, access drift, and shadow IT.
• Serve as the senior escalation point, own onboarding and offboarding, manage ticket queues and service levels across time zones, and mentor junior support staff.
• Automate routine work, document solutions, support access reviews and audits, and use ticket trends to address root causes.

Requirements

• 5+ years in desktop support, helpdesk, or IT operations, including at least 2 years at senior or escalation level.
• Expert macOS support, including configuration profiles, Apple Business Manager, and Automated Device Enrollment.
• Hands-on administration of a Mac MDM platform such as Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.
• Strong Microsoft 365 and Entra ID administration, including MFA, Conditional Access, and licensing.
• Experience in a SaaS-heavy, cloud-first company with SSO using SAML/OIDC and SCIM provisioning.
• Scripting experience in Bash/zsh.
• Experience supporting a remote, international workforce across multiple time zones, including hardware logistics.
• Clear written and spoken English and the ability to explain technical issues to non-technical colleagues.
• Consistent documentation and process-improvement practices.

Nice to have

• MDM migration leadership or platform evaluation experience, especially from Intune to Jamf, JumpCloud, or Fleet.
• Apple or Jamf certifications, including Apple Device Support, Jamf CCT/CCA, or similar.
• Microsoft certifications such as MS-102 or MD-102.
• Experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.
• Familiarity with CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.
• Exposure to ISO 27001, SOC 2, or CIS benchmarks.
• Python or PowerShell experience.

Culture & Benefits

• Remote work with collaboration across continents and cultures.
• Work on AI-driven projects spanning startup innovation and enterprise transformation.
• Inclusive environment focused on continuous learning, innovation, and ethical AI standards.
• Full-time employment with equal opportunities for collaboration.