Business Technology Support Engineer (SaaS)

Location: Remote, Toronto, Canada

Company

hirify.global provides a digital intelligence platform delivering market intelligence and insights across mobile, web, and gaming to more than 2,500 enterprises worldwide.

What you will do

• Manage day-to-day corporate IT tools, facilities, SaaS applications, licensing, and IT equipment.
• Develop and interpret policies and procedures for Corporate IT, information security, and SOC II compliance.
• Review vendors, improve processes, purchase and coordinate equipment delivery, and maintain asset inventory.
• Collaborate with technical leaders to ensure systems operate within security controls and coordinate project activities.
• Train users, provide technical support, and assist with employee provisioning and deprovisioning.

Requirements

• Knowledge of Mac and Windows operating systems.
• Proficiency in scripting languages.
• Experience with GSuite, cloud automation, MDM, and other SaaS tools.
• Experience installing and configuring software and hardware, including network equipment and printers.
• Strong organizational and coordination skills with close attention to detail.
• Excellent communication skills for working with the business technology team, employees, and other departments.
• Service-oriented, self-starting, and able to solve problems in a modern SaaS environment.

Culture & Benefits

• Full-time remote position supporting a global staff.
• Work within the Corporate IT & Facilities department of a modern SaaS company.
• Application communications and interviews are conducted through hirify.global channels, including email addresses ending in sensortower.com, phone, or Zoom.
• Applicants should submit a resume directly through hirify.global’s company website or authorized company profiles; third-party resumes are not accepted.
• AI tools may support parts of the hiring process, while final hiring decisions remain human-led.