IT Administrator (AI)

Location: San Francisco office, hybrid; office days are Monday, Tuesday, and Thursday, with onsite presence required when hands-on IT support is needed. Applicants must be authorized to work in the United States without employer sponsorship.

Company

hirify.global builds AI communications and agentic systems for healthcare, connecting patients, providers, and other stakeholders through automated conversations and a dynamic knowledge graph.

What you will do

• Provide technical support for end-user hardware across macOS, ChromeOS, and occasionally Windows and Linux, including diagnostics and troubleshooting.
• Support Google Workspace, Microsoft 365, Rippling MDM, and tools such as GitHub, Sigma, Figma, Linear, and Confluence.
• Manage employee and contractor onboarding and offboarding, including account, laptop, access, and device lifecycle support.
• Maintain hardware and software inventories and monitor, troubleshoot, and maintain the office network and equipment.
• Follow security procedures for access reviews, endpoint compliance, and related controls in collaboration with the security team.
• Contribute to IT projects, process documentation, data backup and archiving, and scalable technical solutions.

Requirements

• Bachelor’s or Associate’s degree.
• 1–2 years of experience in a similar role; internships and help desk experience count.
• Proficiency with macOS and ChromeOS and familiarity with Windows.
• Experience with cloud services such as Google Workspace and Microsoft 365.
• Working knowledge of IT systems, networks, and related technologies.
• Familiarity with MDM solutions and security fundamentals.
• Excellent communication and customer service skills, including the ability to explain technical issues clearly to non-technical users.
• Strong troubleshooting skills, ability to work under pressure, adaptability to changing technology and business needs, organization, time management, and a team-oriented approach.

Nice to have

• Experience at an early-stage startup.
• IT certifications such as CompTIA A+, Network+, Security+, or Apple Certified Support Professional.

Culture & Benefits

• Hybrid work with San Francisco office attendance on Monday, Tuesday, and Thursday, plus catered lunches for Bay Area positions.
• Alternating weekly coverage schedules: an early week starting online at 5 a.m. and a standard week from 8 a.m. to 5 p.m.
• Competitive salary, equity, 401(k), medical, dental, and vision benefits.
• Wellness stipend, generous paid time off, and parental leave.
• Biannual offsites and a collaborative, mission-driven culture.

Hiring process

• Meet the recruiting team, complete virtual interviews, and attend a final onsite interview loop.
• Chat with the CEO during the interview process.