Manager, Customer Success (AI GRC)

Location: Hybrid, based out of the Chicago HQ or Bellevue office, with recurring in-office days as needed. The role requires up to 50% travel.

Salary: $115,000–$145,000 base per year, plus variable compensation, equity, and benefits.

Company

hirify.global provides Risk Cloud, an AI-powered, highly configurable GRC platform for enterprise governance, risk, and compliance teams.

What you will do

• Lead, mentor, and develop Customer Success Managers across the United States and the United Kingdom.
• Own team-level renewal, retention, expansion, forecasting, and at-risk account performance.
• Support complex enterprise escalations and coach CSMs through executive commercial conversations.
• Develop and scale Customer Success standards, operational playbooks, and retention strategies.
• Align team objectives through OKRs and Lattice, including performance management, growth planning, interviewing, leveling, and compensation recommendations.
• Collaborate with Sales, Implementation Services, and Product on handoffs, Executive Business Reviews, product feedback, and customer adoption of AI capabilities and automated workflows.

Requirements

• 5+ years of experience in customer success, account management, or another enterprise client-facing role within B2B SaaS.
• 2+ years of formal people management or dedicated team leadership with direct accountability for team-level retention, forecasting, and coaching outcomes.
• Experience in a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
• Ability to develop individual contributors through regular feedback, career pathing, and performance management.
• Exceptional communication and presentation skills, with cross-functional collaboration experience across Sales, Product, and Services to manage multi-stakeholder enterprise risks.
• Deep experience working with the world’s largest companies to deliver business outcomes and drive customer success.

Nice to have

• Familiarity with customer success platforms such as Planhat or Salesforce, plus Google Suite and Slack.
• GRC, risk management, or compliance industry knowledge.
• Curiosity about generative AI tools for documentation, asset creation, and team workflows.

Culture & Benefits

• Hybrid collaboration with office availability expected as needed, including recurring in-office days.
• Inclusive culture centered on execution, collaboration, diverse perspectives, and excellence.
• Base salary, variable compensation, equity options, and regionally tailored health, wellness, and lifestyle benefits.
• Paid time off, company holidays, structured mentorship, leadership training, and premium learning platforms.