Enterprise Customer Success Manager (SaaS)

Location: Toronto, Canada; hybrid work with three days in-person and two days remote each week. Travel up to 10% of the time.

Salary range: 120K–145K CAD total.

Company

hirify.global is a global SaaS company providing digital document workflow solutions for PDF, eSigning, identity verification, and analytics to business customers.

What you will do

• Serve as the primary post-sales contact for enterprise customers and engage stakeholders from Directors to C-level executives, typically within IT.
• Understand customer priorities, document workflows and success metrics, and build outcome-aligned success plans.
• Drive customer satisfaction, retention, engagement, and adoption across hirify.global’s product suite while identifying health risks and mitigating churn.
• Lead onboarding, migrations from existing tools, and organizational change management.
• Partner with sales on renewals and identify expansion and upsell opportunities across teams, use cases, and products.
• Coordinate with sales, marketing, product, support, and engineering to address high-priority customer needs.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3–5 years of experience in B2B customer success, account management, or consulting, ideally in a SaaS environment.
• Experience managing a high-volume account portfolio and prioritizing effort based on customer health and growth opportunities.
• Hands-on experience with success planning, health monitoring, business reviews, and renewal support in partnership with sales.
• Proven contribution to customer retention and growth, with experience engaging and influencing senior stakeholders.
• Comfort working with IT stakeholders on software deployment, integration, and security questions.
• Strong business acumen, written and verbal communication, attention to detail, proactive initiative, and ability to work collaboratively.
• Commitment to hirify.global’s mission and values.
• Availability for travel up to 10% of the time.

Nice to have

• Proficiency in additional languages.

Culture & Benefits

• Values include teamwork, ownership, customer accountability, execution excellence, and continuous learning.
• Hybrid collaboration across global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne.
• Flex Time Off for holidays, family commitments, and appointments.
• Health, dental, vision, wellness, retirement, and pension/401k matching benefits, with country-specific programs.