Customer Success Manager (IoT)

Location: Canada

Salary: CAD 90,826–111,914 annually

Company

hirify.global provides IoT connectivity solutions that support more than 100,000,000 connected devices and help customers deliver transformative solutions.

What you will do

• Own the customer lifecycle from onboarding and adoption through renewal and expansion for an assigned portfolio.
• Guide customers through platform training and Success Plan execution, aligning deployment milestones, connectivity goals, business outcomes, and measurable ROI.
• Monitor customer health, satisfaction, adoption, retention, and time-to-revenue, using standardized tools and playbooks to mitigate risk.
• Conduct business reviews and check-ins, address concerns, reinforce partnership value, and identify qualified expansion and renewal opportunities for Sales.
• Build cross-functional relationships, provide actionable customer feedback, and support operational and system improvements.
• Develop team training and onboarding programs and help design, refine, and document scalable Customer Success playbooks.

Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably in SaaS, PaaS, technology, telecom, or IoT.
• Ability to build trusted relationships with diverse stakeholders, including technical teams and C-level executives.
• Strong organization skills for managing account portfolios, conducting QBRs, and executing time-sensitive onboarding projects.
• Excellent written, verbal, presentation, training, and cross-functional orchestration skills.
• Experience using data and customer health scores to prioritize actions and mitigate churn risk.
• Ability to understand and explain technical concepts related to IoT, connectivity, and platform solutions such as KORE ConnectivityPro to technical and non-technical audiences.
• Commercial awareness, consultative acumen, continuous-improvement focus, and commitment to innovation and learning.

Nice to have

• Experience with CRM software, especially Salesforce, and customer success platforms.

Culture & Benefits

• Values customer obsession, accountability, innovation, resilience, positivity, and respectful debate.
• Requires frequent stationary work, movement, and the ability to lift, push, pull, or move up to 15 pounds, with reasonable accommodations available.
• Equal employment opportunity is provided without discrimination or harassment based on protected characteristics.