Customer Success Manager (SaaS)

Location: Hybrid in Vancouver, British Columbia, Canada. The role is for candidates eligible to work in Canada or the United States.

Salary: $85,000–$120,000 annually.

Company

hirify.global develops SaaS tools that help managed service providers turn risk insights, client planning, and service delivery into scalable customer success and business growth.

What you will do

• Manage strategic post-sales activities across customer segments through product-focused touchpoints, planning, project management, and relationship building.
• Advise customers on using the hirify.global product suite to achieve business objectives and drive adoption through high-touch and one-to-many engagements.
• Identify churn risks, coordinate mitigation with Account Management, and analyze customer data to execute portfolio engagement strategies.
• Develop, test, and iterate scalable customer success playbooks and engagement programs.
• Collaborate with Sales, Account Management, Marketing, and Product teams and represent the voice of the customer internally.
• Maintain and update account information in HubSpot.

Requirements

• 2+ years of B2B customer success or account management experience working with accounts of various sizes; experience managing a portfolio of 100+ customers is an advantage.
• Strong prioritization, process orientation, and context-switching skills across customers at different lifecycle stages.
• Commitment to continuous improvement and active contribution to customer success processes and practices.
• Excellent written and verbal communication skills.
• Positive attitude, empathy, high energy, initiative, and adaptability.
• Team-oriented approach and motivation to advocate for customers and help them succeed.
• Experience using a dynamic technology stack, including HubSpot.

Culture & Benefits

• Hybrid work model with hubs in Vancouver, Toronto, Montreal, and Phoenix, plus support for creating an effective hybrid or remote workspace.
• Employee Stock Ownership Plan and RRSP matching.
• Parental leave programs and 100% employer-paid benefits.
• Structured mentorship with founders and senior leaders from SaaS and the MSP industry.
• Annual professional development budget and modern hardware and equipment.

Hiring process

• Only candidates who progress to the next stage will be contacted.
• Recruiter submissions are not accepted.