Cloud Customer Success Manager (Cloud Services)

Location: Remote, based in the United States or Canada; approximately 25% travel to partner and customer sites, with some office visits required.

Salary: $150,000–$165,000 per year. Base salary range: $140,000–$165,000.

Company

hirify.global provides Cloud, Security, Digital, Managed Services, CSP, and FinOps services through channel partners and their end customers.

What you will do

• Serve as the primary customer success contact for a strategic channel partner and its end customers.
• Own portfolio success strategy, governance, engagement cadence, success measures, escalation frameworks, retention, and expansion.
• Lead Executive Business Reviews and strategic planning sessions, connecting customer priorities with hirify.global capabilities and multi-year services roadmaps.
• Present FinOps and CSP findings, translating cloud cost and consumption insights into business recommendations and next steps.
• Partner with Sales, Pre-Sales, Solution Architecture, CSAM, Technical Support, Operations, and channel account teams to deliver customer outcomes and grow the services pipeline.
• Manage escalations, operational issues, partner rules of engagement, and continuous improvement across CSP and non-CSP customer models.

Requirements

• At least five years of experience in Customer Success Management, Service Delivery Management, Account Management, or a comparable client-facing role, including at least three years with or within a Managed Services Provider.
• Experience working in a channel, partner, or distributor model where a partner sits between the service provider and end customer.
• Working knowledge of FinOps principles and cloud financial management, including the ability to understand and present CSP and FinOps readouts.
• Familiarity with Microsoft Cloud Solution Provider programs, Microsoft licensing, Azure, and Microsoft 365.
• Strong analytical, problem-solving, business judgment, business acumen, and strategic thinking skills.
• Experience developing business solutions with clients during steady-state operations, escalations, and complex service issues.
• Proven experience optimizing workflows, improving operational efficiency, and implementing process improvements.
• Strong interpersonal, communication, and presentation skills, with executive presence for business reviews and stakeholder engagement.
• Ability to prioritize initiatives, manage competing demands, influence without direct authority, and work effectively in a fast-paced environment; proven success growing client accounts through consultative, value-based conversations.

Nice to have

• Bachelor’s degree in Business, Technology, or a related field.
• FinOps Certified Practitioner, ITIL Foundation, or Microsoft fundamentals certifications such as AZ-900 or MS-900.
• Experience supporting private equity-backed companies or multi-entity customer portfolios.

Culture & Benefits

• Remote position based in the United States or Canada, with approximately 25% travel and some office visits required.
• Full-time employment with a base salary range of $140,000–$165,000.
• Work spans Cloud, Security, Digital, Managed Services, CSP, and FinOps.
• No physical requirements.