Senior Renewals Specialist (SaaS)

Location: Canada, Ontario

Expected compensation: C$75,000–C$105,000 per year

Company

hirify.global provides enterprise software and cybersecurity solutions.

What you will do

• Manage the end-to-end renewal lifecycle, including quoting, contract facilitation, approvals, order processing, pricing validation, and customer proposals issued approximately 90 days before renewal.
• Drive customer retention and recurring revenue by monitoring ARR, customer health, renewal risk, attrition, cancellations, satisfaction, and retention opportunities.
• Support customers with licensing, renewals, billing, contracts, and sales questions through phone and email.
• Maintain accurate customer, account, renewal, transaction, and CRM data while partnering with Accounts Receivable to resolve aging invoices and renewal-impacting issues.
• Manage larger or more complex accounts, support onboarding and upsell opportunities, and assist with export license requests.
• Mentor colleagues, serve as a subject matter expert, lead special projects, and improve renewal and Customer Operations processes.

Requirements

• 3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
• Experience managing customer renewals, retention, contracts, or recurring revenue, with a strong understanding of their relationship to ARR.
• Intermediate negotiation and persuasion skills, including the ability to handle difficult customer situations and pursue solutions before escalation.
• Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment.
• Intermediate proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Experience with CRM and business reporting systems.
• Strong attention to detail, written and verbal communication, analytical and problem-solving skills, and accurate data management.
• Professional, responsive, customer-focused, self-motivated, dependable, and able to work independently with minimal supervision while collaborating cross-functionally.
• English proficiency required to interact with and support non-French-speaking customers, employees, and partners inside or outside Quebec.

Nice to have

• Two- or four-year degree, or an equivalent combination of education and relevant professional experience.
• Experience with Power BI or similar reporting tools.
• Experience supporting enterprise software, technology, cybersecurity, or SaaS customers.
• Experience managing complex accounts and renewals, identifying customer risk, supporting retention strategies, or pursuing upsell and expansion opportunities.
• Experience mentoring, training, serving as a subject matter expert, leading projects, or improving operational processes.

Culture & Benefits

• Full-time position with competitive benefits and salary.
• Robust onboarding, guided career development, and personal and professional growth opportunities.
• People-first culture with flexibility and a collaborative environment.
• Applications are open to candidates from all backgrounds; Canadian work experience is not required, and relevant experience will be considered.