Willow Application Advisor (EHR)

Location: US - National

Company

hirify.global is a healthcare-focused IT services firm helping healthcare providers use technology to support digital transformation.

What you will do

• Provide expert EHR application design, build, testing, troubleshooting, and issue resolution for complex customer environments.
• Analyze system requests and workflows, translate customer needs into requirements, and assess impacts across integrated applications and systems.
• Lead system audits, improvements, upgrades, testing, change control, and application configuration migrations.
• Manage multiple complex clients, projects, tickets, documentation, incidents, and SLAs with minimal oversight.
• Support customer communication and change management while building relationships with IT and operations stakeholders.
• Onboard and mentor team members and explain complex configurations and technical impacts to internal and customer audiences.

Requirements

• Post-secondary education or equivalent experience.
• Certification in one or more EHR application modules and moderate understanding of the relevant application functionality.
• 3+ years of experience implementing, training, or supporting EHR modules.
• Problem-solving and technical skills, sound judgment, appropriate escalation, strong attention to detail, and organizational ability.
• Excellent written and verbal communication skills, including the ability to explain complex topics and communicate with all organizational levels through the C-suite.
• Proficiency with Microsoft Office applications.
• Ability to work independently and in a team environment.
• Experience with ticketing systems and change management processes, plus a strong customer service track record.
• Ability to demonstrate and embody hirify.global’s maxims.

Nice to have

• Knowledge of ITIL processes, previous management or project management experience, and participation in prior systems implementations.

Culture & Benefits

• Full-time employment supporting healthcare customers through Managed Services.
• Ability to take on-call rotations outside core business hours, including nights and weekends.
• Ability to travel up to 15%.
• Inclusive equal opportunity workplace committed to nondiscrimination and welcoming applicants from all backgrounds.