Hospital Billing - Senior Analyst (Epic)

Location: US - National

Company

hirify.global provides Epic EHR design, build, testing, troubleshooting, and managed services for complex healthcare clients.

What you will do

• Perform advanced troubleshooting and problem-solving within Epic Hospital Billing applications to maintain integrity, integration, and stability.
• Analyze customer issues and workflows, translate needs into requirements, and complete system build, testing, audits, and upgrade support.
• Manage multiple complex clients, projects, tickets, customer communications, calendars, documentation, SLAs, and change-control activities.
• Support decisions involving patient safety, financial integrity, regulatory compliance, and issue escalation under Application Advisor guidance.
• Deliver customer support, communicate system changes, and build relationships with technical and operational stakeholders.
• Assist with onboarding and mentoring team members, delegating less-complex work and explaining complex system setups.

Requirements

• Bachelor's degree in a related field or an equivalent combination of education and relevant industry experience.
• Active Epic Hospital Billing (HB) certification and strong knowledge of application functionality and workflows.
• 3–5+ years of experience implementing, configuring, maintaining, or supporting Epic applications, preferably in Hospital Billing.
• Hands-on experience troubleshooting application issues, supporting enhancements, and optimizing workflows.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Excellent written and verbal communication skills, with the ability to collaborate with technical and operational teams.
• Proficiency with Microsoft Office applications and prior experience with ticketing systems and change-management processes.
• Ability to work independently and within a team, provide strong customer service, and embody hirify.global's maxims.
• Ability to take on-call rotations outside core business hours, including nights and weekends, and travel up to 10%.

Nice to have

• Knowledge of ITIL processes, previous management or project-management experience, and participation in prior systems implementations.

Culture & Benefits

• Supportive Managed Services team focused on shared priorities and customer outcomes.
• Opportunities to take on new responsibilities and develop skills as customer and service needs evolve.
• Work includes customer communication, change management, onboarding, and collaboration with customer IT and operations staff.
• On-call rotations may occur outside core business hours, including nights and weekends.
• Travel requirement of up to 10%.