Product Operations Director (AI)

Location: Remote, US | CA

Base salary: $160,000–$200,000 USD annually

Company

hirify.global builds platforms, data, and intelligent systems connecting agencies and carriers across the insurance lifecycle.

What you will do

• Lead AI enablement for Product and Engineering, including AI strategy, governance, access and data guardrails, shared automations, training, and adoption and impact measurement.
• Own product operations infrastructure, including integrations, data flows, dashboards, automations, architecture, documentation, and reliability standards.
• Set the strategy, adoption, ROI, configuration, access, privacy, instrumentation, and forecasting standards for the product tooling portfolio, including Pendo, Jira Product Discovery, and Salesforce-based ideas management.
• Manage vendor evaluations, renewals, expansions, contracts, governance, and quarterly business reviews with Procurement.
• Steward the product operating system, working groups, change management, central planning mechanisms, customer-feedback intake, and meeting effectiveness through the transition to 2027.
• Standardize product lifecycle execution through templates, launch-readiness scorecards, telemetry standards, and operating-level metrics and dashboards.

Requirements

• 12+ years of professional experience, including 10+ years in product operations, product management, program management, and/or project management.
• Experience enabling teams with AI tools and workflows such as agents, skills, connectors, and automations, with measurable impact on efficiency or quality.
• End-to-end ownership of tools covering strategy, implementation, adoption, ROI, vendor negotiation, and contracts.
• Ability to design and run integrated tooling infrastructure with data flows, dashboards, and system integrations.
• Experience building operating models and repeatable processes from scratch and leading change management for adoption.
• Ability to lead through influence without positional authority and work credibly with engineers, product leaders, and the C-suite.
• Strong written and data communication skills, including the ability to independently retrieve and analyze data when standard reporting is unavailable.
• Ability to facilitate high-stakes cross-functional discussions and drive decisions.
• Genuine curiosity about insurance technology.

Nice to have

• Experience launching AI enablement for product teams through skill registries, connector standards, access and data governance, and adoption and impact measures.
• Experience defining multi-subscription Pendo architecture, product-stack integrations, tooling roadmaps, budgets, and vendor strategies.
• Experience taking an operating system from draft to version one, publishing minimum-specification and launch-readiness templates, and supporting initial adoption.
• Experience establishing cross-functional customer-feedback mechanisms that inform annual allocation and planning decisions.

Culture & Benefits

• Work on products, services, and programs supporting agencies, carriers, and teammates across the insurance lifecycle.
• Ownership of meaningful decisions with visibility into customer needs and business priorities.
• Growth through meaningful projects, cross-functional exposure, learning opportunities, and stretch work.
• Medical, dental, and vision coverage; holiday and vacation time; health and wellness days; and a birthday day off.
• Employment is contingent on successful completion of applicable background checks and verification steps.

Hiring process

• Applied may use AI-enabled tools for organizing application information, scheduling, and workflow administration; hiring decisions include human review.
• Candidate communications come from an @appliedsystems.com email address or the official careers portal. Recruiters will not request payment, bank details, government identification numbers, or sensitive financial information during initial conversations.