Partnerships Lead (AI)

Location: US - Remote

Company

hirify.global builds AI-powered customer support software for fintechs, healthtechs, marketplaces, and delivery services, handling complex, high-volume support interactions.

What you will do

• Design the partner program across referral partners, helpdesk and CCaaS platforms, consultancies, SIs, and PE/VC portfolio networks.
• Turn Zendesk referrals, platform partnerships, and investor networks into repeatable revenue channels using partner performance data.
• Own hirify.global’s Zendesk, Salesforce, and HubSpot marketplace presence, including listings, reviews, and co-marketing.
• Define co-selling processes for deal registration, account mapping, and handoffs with the AE team.
• Build the partner playbook, contracts, enablement materials, certification, and CRM attribution system.
• Own a partner-sourced pipeline target of $2M–$3M in the first 12 months and report results to leadership monthly.

Requirements

• 5+ years of experience in partnerships, channel, or alliances at B2B SaaS companies, including at least 2 years owning a partner program or partner-sourced revenue target.
• Experience building a partnerships program from the ground up at an early-stage company.
• Knowledge of the customer support ecosystem, including helpdesks, CCaaS platforms, SIs, BPOs, and marketplaces, or experience partnering on AI products.
• Experience negotiating referral fees, reseller margins, revenue share, and co-sell agreements.
• Experience launching or growing marketplace listings on Zendesk, Salesforce AppExchange, HubSpot, or a similar platform.
• Experience co-selling with AE teams using deal registration, account mapping tools such as Crossbeam or Reveal, and reliable handoffs.
• Ability to enable partners to sell and deliver technical AI products through pitch materials, certification, and joint customer calls.
• Hands-on experience building partner attribution and reporting in Salesforce or HubSpot.
• Ability to work with senior platform partner leaders, consultancy principals, and PE/VC operating partners, and to operate across the US, EMEA, and APAC.

Nice to have

• AI, customer support, or CX technology experience.
• Experience operating partnerships across multiple regions.

Culture & Benefits

• Remote work with flexible hours and a low-ego, high-trust culture.
• Series A environment with significant scope to shape the product and company.
• Promotion decisions are reviewed every six weeks rather than only during annual review cycles.
• Unrestricted access to AI tools, including Claude Code, for day-to-day work.
• The whole company meets in Hawaii twice a year for collaborative work and team-building.
• Full-time employment with a recruitment process based on informal conversations followed by a paid approximately two-day work trial.

Hiring process

• Complete a couple of informal conversations to discuss the company and experience.
• Participate in a paid approximately two-day work trial involving real problems alongside the team.