Senior Customer Success Manager (German-speaking)

Location: Onsite in Copenhagen, Denmark or Oslo, Norway; remote work available in Germany

Company

hirify.global develops a learning platform and learning applications used by individuals, corporations, children, students, and employees.

What you will do

• Own a portfolio of mid-sized to large enterprise customers and drive measurable progress toward their business objectives.
• Manage the full customer lifecycle, including handover, onboarding, adoption, value realization, business reviews, renewals, retention, and expansion.
• Build success and account plans, define customer-agreed success metrics and ROI, and maintain accurate CRM data and forecasts.
• Use MEDDIC-based discovery to identify customer pain points, map stakeholders, build executive relationships, and uncover growth opportunities.
• Monitor customer health and product usage, lead mitigation and retention plans, coordinate critical escalations, and analyze churn.
• Partner with Customer Education, Sales, Product, Customer Experience, and leadership on training, feedback, advocacy, playbooks, and colleague mentoring.

Requirements

• Fluency in German and English, written and spoken.
• 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or similar roles.
• Proven experience managing medium to large enterprise customer portfolios, delivering measurable customer value, and driving retention and account growth.
• Strong commercial mindset with the ability to build lasting customer relationships and identify growth opportunities.
• Excellent communication, presentation, and stakeholder management skills, including engagement with stakeholders at all levels.
• Proactive, ambitious, and results-driven approach suited to a fast-growing environment.
• Collaborative approach and ability to work in an international, distributed environment.

Nice to have

• Experience in SaaS and industry domain knowledge.
• Familiarity with the MEDDICC methodology.

Culture & Benefits

• Competitive compensation package.
• Buddy program.
• Collaborative, diverse, inclusive, and international environment with more than 600 employees representing over 50 nationalities.
• Social and company events.