Junior Customer Success Manager (SaaS)

Location: Remote within Germany; listed cities include Munich, Hamburg, Frankfurt am Main, Cologne, and Stuttgart.

Company

hirify.global provides an AI-powered Employee Hub and Collaborative Experience Platform integrated with Google and Microsoft collaborative suites, serving enterprises worldwide.

What you will do

• Own and manage a portfolio of primarily SMB customers after implementation.
• Understand customer goals and outcomes, then build and execute success plans and KPIs.
• Drive product adoption, retention, expansion, and measurable customer success.
• Use customer data and playbooks to prioritize accounts and proactively address issues.
• Engage stakeholders from operational users through VPs and Directors across Communications, HR, IT, Operations, and frontline teams.
• Partner with Account Management and collaborate with Sales, Product, Engineering, Marketing, and Operations on customer needs and expansion opportunities.

Requirements

• Fluent German and English are required.
• Curiosity, technical interest, and the ability to understand customer contexts, goals, constraints, and root causes.
• Clear communication, active listening, empathy, and the ability to explain complex concepts simply and handle difficult conversations.
• Understanding of SaaS business drivers and the ability to connect customer priorities with value, outcomes, and ROI.
• Initiative, resourcefulness, hands-on problem solving, and a proactive customer-focused mindset.
• Results orientation with a focus on adoption, retention, customer outcomes, and end-to-end issue resolution.
• Strong organization and planning skills, including managing a customer portfolio and prioritizing work based on customer needs and business opportunities.

Nice to have

• Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment.
• Experience with change management, project management, discovery and questioning techniques, or customer workshops.
• Technical understanding of the SaaS landscape and basic knowledge of integrations and APIs.
• First experience using AI tools to accelerate work.

Culture & Benefits

• Work remotely from Germany, with listed locations in Munich, Hamburg, Frankfurt am Main, Cologne, and Stuttgart.
• Use state-of-the-art technology, customer data, and playbooks to prioritize work and maximize customer impact.
• Work in a cross-functional, international organization supporting customers worldwide.
• Inclusive environment committed to diversity and applications from candidates of all backgrounds, identities, and experiences.
• Values include bold action, accountability, teamwork, continuous evolution, and a frontline-first mindset.

Hiring process

• Apply through the vacancy and demonstrate the required fluency in German and English.