Onsite Specialist (Event Technology)

Location: Remote, United States; travel to client events approximately 75% of the time, including evenings and weekends when required

Company

hirify.global provides event technology and onsite services for client events.

What you will do

• Run client discovery, scope custom onsite engagements, prepare quotes, and manage approvals and handoffs.
• Order, track, configure, stage, test, ship, and return printers, scanners, tablets, badge stock, cables, and other equipment.
• Manage engagements from signed quote through post-event reconciliation, including venue requirements, timelines, risks, dependencies, and billing inputs.
• Lead the contract technician network by onboarding, certifying, scheduling, briefing, supporting, and evaluating technicians.
• Travel to client events, set up and operate check-in stations and badge printers, train event staff, and troubleshoot hardware, connectivity, printing, and software issues.
• Document equipment condition and field feedback, escalate issues to Support or Product, and follow onsite services and billing processes.

Requirements

• At least 2 years of experience in a customer-facing, project-based role such as event technology, event production, AV, or field services.
• Hands-on experience at live events, ideally with check-in, badge printing, printers, scanners, or tablets.
• Working knowledge of networking basics, including Wi-Fi and connectivity troubleshooting.
• Experience scoping, pricing, or quoting services and coordinating contractors, vendors, or freelance technicians.
• Strong project management, process, detail, deadline, communication, and client-facing skills; comfortable training adult groups.
• Calm and resourceful problem-solving ability during live events.
• Bachelor’s degree in a related business or technical field, or equivalent experience.
• Ability to travel to client events approximately 75% of the time, including evenings and weekends when required.
• Ability to lift, carry, and set up equipment cases weighing up to 50 lbs.

Nice to have

• Experience with project management tools.
• Experience with Zebra ZD621, ZC10L, Epson ColorWorks, or similar label printers.
• Experience with event registration or check-in platforms.

Culture & Benefits

• The role is otherwise remote, with occasional travel for company offsites.
• Work includes coordination with Professional Services, Support, Product, hardware partners, clients, and contract technicians.
• Work follows defined onsite services, certification, operational, and billing standards.
• hirify.global maintains a workplace free from discrimination, harassment, and abusive conduct and complies with applicable employment laws.