Operations Coordinator, Litigation Support

Location: Remote (United States); Monday–Friday coverage from 8 am–5 pm or 9 am–6 pm PT.

Salary: $20–$27 per hour.

Company

hirify.global provides court reporting, litigation support, and technology solutions that simplify legal workflows and improve client experiences for law firms.

What you will do

• Triage and route incoming litigation support tickets while meeting service-level agreements.
• Manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed.
• Resolve cross-functional issues, escalate time-sensitive requests, and maintain accurate case records without duplicates.
• Work with Zendesk, Slack, Google Workspace, and eFiling and case-management platforms.
• Support Litigation Support projects, including the Guru knowledge base and meeting notes.
• Participate in regular 1:1s, coaching, and quality reviews.

Requirements

• Operational experience in litigation or legal support.
• Demonstrated ability to manage high-volume, deadline-driven workflows with precision.
• Ability to read and interpret common legal documents, including subpoenas, court filings, notices, and correspondence.
• Strong attention to detail and organization while managing multiple requests simultaneously.
• Prior experience in legal support, paralegal work, customer service, or operations coordination.
• Availability to cover Monday through Friday during either 8 am–5 pm or 9 am–6 pm PT.

Culture & Benefits

• Remote-first work with flexible paid time off and a home-office setup.
• Monthly stipend for internet and phone costs.
• Premium medical, dental, and vision coverage, with some plans fully covered.
• Stock options and opportunities for growth into a senior role.
• Coaching and support from Litigation Support leaders and professionals.
• Values include reliability, constant innovation, and a hospitality mindset.