Cohort Implementation and Operations Manager (EdTech)

Location: Home based in the United Kingdom, with occasional travel to the London office. The role must be performed entirely within the UK; overseas remote work and relocation support are not available.

Company

hirify.global is an education technology company delivering AI, data, and digital transformation education to corporate and government organisations through its EDUKATE.AI learning platform.

What you will do

• Lead the handover of signed funded learning agreements from Sales to Cohort Implementation Leads and act as the senior onboarding contact for Sales and Delivery.
• Set implementation standards, allocate client implementations, oversee programme setup and cohort launches, and personally lead complex or strategic implementations.
• Manage the cohort calendar and shared trainer capacity in line with sales forecasts, providing visibility of upcoming slots to Sales and Delivery.
• Lead Operations Coordinators in managing live sessions, trainer allocations, learner support, schedule changes, and client communications through cohort completion.
• Line manage six team members, including the Scheduling Lead, three Cohort Implementation Leads, and two Operations Coordinators.
• Track onboarding progress and risks, maintain documented processes, and use automation and AI tools to improve scheduling and setup.

Requirements

• Experience leading a team of project or implementation managers across a large portfolio of concurrent B2B client implementations.
• Demonstrated success building or improving operational processes, with measurable results.
• Confidence working with commercial colleagues and clients, setting realistic expectations, and resolving changes to delivery plans.
• Strong working knowledge of a CRM, preferably HubSpot, and work-tracking tools such as Notion.
• Willingness to automate manual work, including through AI tools.
• Must have the legal right to work in the UK before commencing employment.

Nice to have

• Implementation or client onboarding experience in EdTech, online learning, or executive education.
• Knowledge of UK apprenticeship delivery and funding rules.
• Experience scheduling shared delivery resources such as trainers or facilitators.

Culture & Benefits

• 37.5-hour full-time working week with a home-based UK setup and occasional London office travel.
• 4% matched pension contributions, salary sacrifice option, private medical insurance, cash plan, and wellbeing allowance of up to £30 per month.
• 25 days of holiday, flexible bank holidays, birthday leave, volunteering day, and holiday buy-back of up to 10 days per year.
• Enhanced maternity and paternity leave, Employee Assistance Programme, and access to a dedicated company counsellor.
• CPD allowance with quarterly reflections and time reserved for professional development.
• Company events and social activities, including summer and Christmas events, Cambridge College formals, pub nights, and team-building events.

Hiring process

• Visa sponsorship is considered only in exceptional circumstances and is not available as standard for this vacancy.