Senior IT/Helpdesk Analyst

Location: Remote within the United States; occasional travel may be required for team offsites, client events, or company gatherings.

Salary: $100,000–$120,000 annually, depending on geography and experience, plus equity and an annual bonus.

Company

hirify.global operates a value-based specialty care marketplace connecting self-insured employers and their members with a vetted network of specialty care providers.

What you will do

• Own front-line IT and Helpdesk support for a 400+ person fully remote workforce, including laptop setup, access troubleshooting, and day-to-day technical questions.
• Resolve Helpdesk tickets and manage account and device provisioning and deprovisioning.
• Help roll out Single Sign-On, a new ticketing platform, and improved device lifecycle management in 2027.
• Collaborate with Security, People Operations, and departments across Carrum on technology needs and projects.
• Support identity and access management, endpoint security, and compliance-driven IT practices in a HIPAA-regulated environment.
• Document processes and build a more automated, self-service IT experience.

Requirements

• 5+ years of IT Helpdesk or technical support experience, including independently owning tickets against documented processes.
• Strong skills with Google Workspace, macOS, Windows, and modern ticketing or ITSM platforms.
• Experience with device lifecycle management, including procurement, provisioning, and deprovisioning.
• Basic identity and access administration experience with Okta, Google Workspace administration, or a similar tool.
• Experience supporting a fully remote workforce through tickets, Slack, email, and video calls.
• Excellent written communication and a calm, patient troubleshooting approach.
• Ability to work independently against documented standards and change-management processes without heavy oversight.
• Ability to learn new tools quickly, document processes clearly, prioritize competing deadlines, and work effectively in a fast-paced environment.
• Resourceful, entrepreneurial problem-solving approach and ability to collaborate cross-functionally with sales, operations, client success, data, and product teams.

Nice to have

• Startup or healthcare technology company experience.

Culture & Benefits

• Remote-first work with flexible working hours and employees across the United States; Chicago and San Francisco offices are available as an option.
• Flexible PTO, 15+ paid holidays, Summer Fridays, and an annual December holiday shutdown.
• Paid parental leave, health, vision, and dental insurance, an Employee Assistance Program, and a 401(k) retirement plan.
• Stock option plan and performance bonus for eligible employees.
• Collaborative, autonomous, and feedback-oriented environment with DEIJ and employee resource groups.
• Occasional in-person team, client, and company events may require travel.