IT Support Specialist (macOS/Okta/Jamf)

Location: Barcelona, Spain; hybrid in the header, with the role explicitly described as onsite in the Barcelona office.

Company

hirify.global builds category-leading consumer AI apps for mobile and web at global scale, with 600M+ downloads, 60+ apps, and product companies across AI creativity, wellness, education, media, entertainment, and utilities.

What you will do

• Provide hands-on support for devices, accounts, connectivity, SaaS platforms, and meeting-room equipment, both in person in Barcelona and remotely for other locations.
• Manage the Freshservice support queue, resolve requests within agreed service levels, and escalate complex issues.
• Run onboarding and offboarding, including timely equipment preparation, access provisioning, and access removal.
• Support macOS endpoint management in Jamf Pro and manage devices through procurement, enrollment, deployment, repair, and retirement.
• Maintain accurate asset, license, account, and application records and support access reviews.
• Keep runbooks current and identify opportunities for scripting, APIs, self-service, and automation.

Requirements

• Hands-on experience in IT support, helpdesk, or a similar technical role; internships, apprenticeships, student jobs, personal projects, and strong new graduates are considered.
• Technical education or a demonstrable self-taught technical foundation.
• Comfort with macOS as a primary platform and curiosity about hardware, operating systems, and networking fundamentals.
• Familiarity with Google Workspace or a comparable productivity and collaboration platform.
• Patience, communication skills, and the ability to support colleagues with different levels of technical experience while closing the loop on requests.
• Ability to troubleshoot methodically, understand how systems connect, and investigate issues beyond following checklists.
• Professional fluency in English, the working language across the offices.
• Willingness to continue developing technical skills.

Nice to have

• Exposure to an MDM platform such as Jamf Pro, Intune, or Kandji.
• Exposure to an identity provider such as Okta, including basic user, group, and MFA administration.
• Exposure to an ITSM platform such as Freshservice.
• Basic scripting in Python, Bash, or a similar language, or a clear interest in learning.
• Spanish or Catalan for office and vendor coordination, although it is not required.

Culture & Benefits

• Full private health insurance with unlimited coverage.
• Daily free breakfast, lunch, barista coffee, and healthy snacks at the in-office coffee shop.
• Monthly meal and transport support, a flexible schedule, and a high-end technology setup.
• Learning and certification budget, English and Spanish course support, gym membership, and wellbeing benefits.
• Office-based environment in Edifici Estel in central Barcelona, with no dress code and pet adoption support.

Hiring process

• Apply with a CV or LinkedIn profile, or write a few words about yourself.
• Complete a Talent & Culture interview, followed by a possible case study and technical interview with the future team lead.
• Attend a final interview with a senior leader.