IT Engineer

Location: Vienna office attendance required 3 days per week; travel to the London office may be required

Salary: Minimum €57,000 gross annually for a full-time 38.5-hour week, with possible overpayment depending on qualifications and experience.

Company

hirify.global is a B2B technology company developing AI-, biometrics-, machine learning-, liveness detection-, and automation-based solutions for online identity verification, eKYC, AML, and financial crime prevention.

What you will do

• Resolve global Tier 1 and Tier 2 IT tickets and provide remote IT support.
• Administer Active Directory, Azure, AWS, Okta, Google Workspace, Slack, Jira, and Confluence.
• Manage Mac and Windows endpoints using JAMF and Intune.
• Provision, configure, deploy, track, collect, and securely wipe employee devices.
• Manage onsite IT inventory, warranty repairs, vendors, and internet/network issues.
• Document SOPs and workflows and keep knowledge bases current in Confluence and Google Docs.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of IT experience.
• Experience troubleshooting systems, IT hardware, SaaS and cloud environments, and installed software.
• Experience with Google Workspace, Slack, Jira, Confluence, Active Directory, JAMF, Intune, Azure Cloud, AWS Cloud, and Okta.
• Can-do, hands-on, action-oriented, and delivery-focused approach.
• Strong written and verbal communication skills.

Culture & Benefits

• Full-time schedule of 38.5 hours per week.
• Development support through online courses, webinars, and other training programs.
• Objectives include reducing IT ticket MTTR, increasing internal customer satisfaction, and improving documentation.
• Culture centered on Integrity, Diversity, Empowerment, Accountability, and Leading Innovation.
• Equal-opportunity environment welcoming people from different backgrounds, statuses, interests, and cultures.