Lead Processing Specialist (Event Processing)

Location: California, US — remote

Company

hirify.global operates a Government Solutions Event Processing department within its Operations Group.

What you will do

• Review processor performance and provide coaching and training to address gaps.
• Lead the team, serve as the first escalation point, and oversee the office and team when the supervisor is absent.
• Collect and distribute daily metrics and respond to client, customer, and internal processing inquiries.
• Resolve escalated internal inquiries and provide feedback to leadership on operational improvements.
• Collaborate on planning and strategy sessions using continuous improvement methodologies.
• Partner with vendors and subcontractors, process events, and support internal projects and assigned operational duties.

Requirements

• High school diploma, GED, or equivalent work experience; college experience is preferred.
• Strong problem-solving, analytical, interpersonal, decision-making, organizational, and conflict management skills.
• Excellent written and verbal communication skills, professionalism, and the ability to work with different groups and levels of leadership.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to lead or facilitate meetings, multitask, prioritize work, act with urgency, and meet assigned deadlines.
• Decisiveness, sound judgment, flexibility, customer focus, and strong attention to detail.
• Advanced computer skills with the O365 suite and reporting databases.

Culture & Benefits

• Work remotely from California.
• Work according to values centered on accountability, integrity, courage, collaboration, customer focus, innovation, and employee development.
• Support sustainable employee engagement and high-quality, efficient production.