Success Manager, Clinical (Healthcare)

Location: USA Remote - Nashville, TN 37203; day shift; travel up to 20%, including overnight stays as needed.

Company

hirify.global provides healthcare products and solutions that help customer organizations achieve their operational and organizational goals.

What you will do

• Build consultative relationships with customer stakeholders, reviewing satisfaction, product utilization, best practices, progress toward goals, and ongoing needs.
• Analyze product adoption data and intervene to improve utilization, retention, growth, and customer outcomes.
• Coordinate with sales, product management, onboarding, implementations, customer service, development, content, and success teams.
• Develop onboarding plans, renewal strategies, pre-sales support, and customer-facing product materials.
• Maintain Salesforce documentation and support customer self-service through product guides, templates, webinars, and community discussions.
• Identify referenceable accounts and help capture customer success stories and return on investment.

Requirements

• Bachelor’s degree in healthcare, business, or a technical field.
• At least 3 years of experience in customer service, sales, or a related role.
• Proficiency with Microsoft Office products and excellent verbal and written communication skills.
• Ability to use data to define and demonstrate customer success and performance against desired outcomes.
• Technical acumen to develop an in-depth understanding of assigned products and solutions.
• Ability to work independently, apply critical thinking to customer utilization challenges, present information to management and customer groups, and coordinate multiple customer accounts.
• Ability to collaborate across teams, build relationships at multiple customer-organization levels, adapt in a fast-paced environment, and continue learning assigned platforms and products.
• For the Competency Success Manager scope, a nursing degree, RN qualification, and/or clinical experience is preferred; Revenue Cycle knowledge or experience is preferred for Revenue Cycle roles.

Nice to have

• Experience in a healthcare organization.
• Administrator-level experience with hirify.global products.
• Experience in a SaaS business and with Salesforce.
• Revenue Cycle knowledge and experience for Revenue Cycle roles.
• Knowledge of or experience with abaqis and/or the long-term care survey process for abaqis roles.

Culture & Benefits

• Full-time position with a day shift.
• USA remote work arrangement with negligible travel listed in the overview and up to 20% travel required as needed.
• Regular collaboration with customer-facing, product, implementation, sales, and internal stakeholder teams.