Senior Manager, Clinical Operations - Clinical Growth & Success (AI)

Location: Hybrid; offices located in New York City, United States

Salary: $120K–$165K plus bonus

Company

hirify.global is a technology-powered, in-network psychiatry practice improving access to mental healthcare and reducing administrative burden for clinicians. The organization serves patients nationwide through a large network of psychiatrists and therapists.

What you will do

• Own day-to-day clinical operations workflows, operating rhythms, service levels, ownership models, and escalation paths.
• Improve dashboards, signals, and decision tools that predict clinician readiness and performance; monitor leading indicators and identify risks early.
• Use clinician supply and patient demand insights to inform hiring, targeted marketing, capacity planning, and other proactive actions.
• Build playbooks, decision rules, and escalation paths for real-time interventions when performance risks emerge.
• Redesign manual program support into technology-enabled workflows using AI, automation, and practical tooling while preserving appropriate human judgment.
• Partner across Clinical, Operations, Data, Product, Engineering, Talent Acquisition, and Marketing to remove blockers and improve clinician outcomes.

Requirements

• 4–6+ years of experience in operations, consulting, program management, implementation, or a related field.
• Strong quantitative skills with experience using metrics, dashboards, spreadsheets, and leading and lagging indicators to make operating decisions.
• SQL experience required.
• Ability to own daily execution while building scalable systems, routines, and tools.
• Ability to map, diagnose, redesign, and measure end-to-end workflows.
• Practical experience with AI and no-code or low-code automation tools; engineering expertise is not required.
• Ability to write clear requirements and partner effectively with Data, Product, and Engineering.
• Ability to lead cross-functional execution without direct authority, align partners around shared measures, clarify ownership, and make tradeoffs visible.
• Interest in improving mental health care and clinician and patient experiences.

Nice to have

• Experience in healthcare, behavioral health, or another regulated, high-growth environment.
• Experience in a fast-paced, high-growth company that has demonstrated scale.

Culture & Benefits

• Collaborative, diverse, and experienced team focused on improving mental healthcare.
• Medical, dental, and vision benefits effective from day one.
• 401(k) with company match, generous paid time off, paid holidays, and paid parental leave.
• Learning support to develop skills as hirify.global expands.
• Mission-driven environment focused on employee well-being and a better care experience.