Junior ServiceNow Engineer

Location: Remote within Bulgaria, Poland, or Romania. Fixed working hours of 10:00–18:00 CET/CEST are required.

Company

hirify.global provides engineering support for a UK banking customer through ServiceNow implementation and managed services.

What you will do

• Investigate incidents and fulfill service requests to maintain reliable day-to-day ServiceNow operations.
• Configure ServiceNow and develop minor enhancements with guidance from experienced engineers and architects.
• Work with engineers, architects, and customer stakeholders to translate requirements into platform changes.
• Support Vulnerability Response, Security Incident Response, Business Continuity Management, and Third-Party Risk Management solutions.
• Configure Business Rules, Client Scripts, and flows; test changes and support upgrades and maintenance.
• Prepare technical documentation and share troubleshooting findings with the team.

Requirements

• At least 1 year of ServiceNow development, administration, or support experience.
• Basic knowledge of JavaScript and ServiceNow scripting concepts, including Business Rules, Client Scripts, Flow Designer, and integrations.
• Understanding of ITIL processes and application support.
• ServiceNow Certified System Administrator certification, or willingness to obtain it within the first month with company support.
• Clear communication and problem-solving skills.
• B2 English is required for customer discussions and team collaboration.
• Availability to work fixed hours from 10:00 to 18:00 CET/CEST is required.

Nice to have

• Exposure to SecOps or Integrated Risk Management, particularly Vulnerability Response, Business Continuity Management, Third-Party Risk Management, or Security Incident Response.
• Familiarity with IntegrationHub, MID Server, ATF, Jira, or Azure DevOps.
• Basic knowledge of cybersecurity, risk management, or business continuity.

Culture & Benefits

• Remote work within Bulgaria, Poland, or Romania.
• Learning alongside experienced engineers and two architects.
• Support for obtaining ServiceNow certifications.
• Equal opportunity employment.

Hiring process

• Submit an application through the hirify.global application form.