Senior ServiceNow Developer (CSM)

Location: Remote in the United States; role associated with Rockville, Maryland. Must be a U.S. citizen and have an active Secret clearance or be able to obtain one. Must be able to work in a secure government environment with CAC access.

Salary: $175,000–$185,000 annually.

Company

hirify.global delivers mission-focused client services and is investing in systems, proposal capabilities, and technical execution practices to support continued growth.

What you will do

• Build and configure ServiceNow CSM Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionality.
• Implement Flow Designer and Process Automation Designer playbooks, task routing, notifications, and stage-gated workflows.
• Configure secure bi-directional REST integrations using Integration Hub, Robust Transform Engines, and Workflow Data Fabric.
• Execute ETL migrations from SharePoint lists, spreadsheets, flat files, and custom tables using staging tables, cleansing scripts, schema mapping, and the client Unique Account ID.
• Configure Performance Analytics indicators, collection jobs, breakdown sources, dashboard filters, and reporting views.
• Support workflow migration, secure-environment remediation, UAT, training, deployment, and go-live readiness under the Lead ServiceNow Architect.

Requirements

• Minimum 15 years of hands-on IT platform development or configuration experience, including at least 8 years with the ServiceNow platform and at least 8 years with ServiceNow CSM configuration and development.
• Hands-on experience with ServiceNow CSM, Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management.
• Experience with Integration Hub, REST APIs, Robust Transform Engines, Workflow Data Fabric, Flow Designer, Process Automation Designer, playbooks, task routing, and system notifications.
• Hands-on experience with automated data migration, staging import sets, cleansing scripts, schema mapping, deduplication, legacy formats, and target-record indexing.
• Experience configuring Performance Analytics dashboards, indicators, collection jobs, breakdown sources, filters, and reports.
• Experience configuring Query Business Rules and field-level ACLs for secure data visibility and multi-tenant boundaries.
• Practical ES5/ES6 scripting, clean upgrade-safe configuration, unit testing, timely blocker escalation, and execution under a technical lead.
• Master’s degree in Computer Science or a related field.
• Required certifications: ServiceNow CSA, CAD, CIS-CSM, CIS-ITSM, and a government-required IAT Level II baseline certification such as CompTIA Security+ CE.
• Must be a U.S. citizen, satisfy contract work-authorization requirements, and hold or obtain Secret clearance.

Nice to have

• ServiceNow configuration or hardening experience in secure government, federal, or similarly regulated cloud environments.
• STIG or CIS Benchmark hardening experience.
• Webhook error and latency handling through custom scripts, GitLab integrations, and ServiceNow ITSM experience.
• ServiceNow micro-certifications in Flow Designer, Integration Hub, or Performance Analytics.
• Experience building or customizing Service Portal widgets with HTML, CSS, and SASS.

Culture & Benefits

• Full-time remote position supporting mission-focused government client delivery.
• Work under the guidance of a Lead ServiceNow Architect in a secure government environment with CAC access.
• Execution-focused environment emphasizing data quality, rigorous unit testing, clean upgrade-safe configuration, collaboration, and prompt escalation of blockers.
• National annual salary range of $175,000–$185,000, with final compensation based on relevant experience, technical depth, certifications, clearance eligibility, and client-delivery alignment.
• Equal opportunity employer committed to reasonable accommodations for applicants with disabilities.