ServiceNow Engineer (ServiceNow)

Location: Remote from Bulgaria, Poland, or Romania; fixed working hours of 10:00–18:00 CET/CEST are required.

Company

hirify.global provides engineering and technology services, including ServiceNow implementations and managed services for enterprise customers.

What you will do

• Investigate incidents, identify root causes, and resolve application, workflow, and integration issues.
• Deliver service requests, configuration changes, and enhancements for platform functionality and customer processes.
• Develop and maintain JavaScript scripts, Business Rules, Client Scripts, ACLs, flows, integrations, and automations.
• Implement and enhance Security Incident Response, Vulnerability Response, Third-Party Risk Management, and Business Continuity Management solutions.
• Collaborate with architects, engineers, and business stakeholders on requirements, roadmap planning, and solution delivery.
• Support upgrades and releases through testing, update set management, deployments, post-release validation, documentation, and continuous improvement.

Requirements

• At least 2 years of ServiceNow development, configuration, or support experience, including understanding of platform architecture and capabilities.
• Practical experience with JavaScript, Glide API, Business Rules, Client Scripts, ACLs, and Flow Designer.
• Experience troubleshooting applications, workflows, and integrations, with knowledge of REST APIs, update sets, deployments, and release management.
• Understanding of ITIL processes and managed services delivery.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Clear communication, analytical, and problem-solving skills, with B2 English required for customer discussions and stakeholder collaboration.
• Availability to work fixed hours of 10:00–18:00 CET/CEST is required.

Nice to have

• AMS or managed services experience.
• CAD or CIS ServiceNow certifications.
• Hands-on experience with SIR, VR, TPRM, BCM, IntegrationHub, MID Server, or security tool integrations.
• Familiarity with ATF, automated testing, Agile, Jira, or Azure DevOps.

Culture & Benefits

• Remote work from Bulgaria, Poland, or Romania.
• Collaboration with experienced engineers, two architects, and a Business Analyst.
• Support for further ServiceNow certifications.
• Equal opportunity employment.