Director, Engagement - Mexico (AI Legal Tech)

Location: Mexico City, onsite

Company

Legora provides an AI-native workspace for legal professionals, supporting document analysis and end-to-end legal workflows for more than 2,100 customers across 80+ countries.

What you will do

• Lead the post-sale customer experience, onboarding, adoption, and long-term value realization for an entire enterprise vertical.
• Define engagement models, client adoption playbooks, change-management approaches, stakeholder maps, and target outcomes.
• Build operating rhythms for portfolio reviews, pipeline reviews, account health inspections, coaching, enablement, training, and value reviews.
• Build, lead, and coach Engagement Associates, Managers, and Senior Managers, including other people managers.
• Manage strategic accounts and C-suite relationships while guiding teams to identify expansion, renewal, and high-impact adoption opportunities.
• Partner with GTM, Product, Legal Engineering, Engineering, Marketing, Support, and Leadership to improve customer outcomes, roadmap, positioning, and enablement.

Requirements

• Consulting or transformation background with a demonstrated record of designing and delivering change-management programs in large, complex organizations and building teams and leaders to deliver them at scale.
• Experience creating standards and operating rhythms that scale tailored transformation roadmaps and adoption plans across a vertical and drive measurable outcomes.
• 10+ years in management consulting, customer success, account management, or a related field, including 5+ years managing client-facing teams with managers and team leads.
• Experience owning adoption, retention, and satisfaction across enterprise client portfolios and senior stakeholders, while developing the people and leaders responsible for those outcomes.
• Experience with legal, compliance, or other regulated and complex industries, or the ability to learn a complex domain exceptionally fast.
• Strong operational discipline and experience managing multi-workstream initiatives across multiple teams.
• Excellent written, verbal, interpersonal, and executive communication skills, including confidence with C-suite and legal leaders.
• High emotional intelligence, strong coaching ability, strategic judgment, and deep data fluency for using portfolio and account-health metrics.
• Experience or aptitude for fast-paced, early-stage environments where the playbook, team, and function must be built.

Culture & Benefits

• Mission-driven, high-performance culture focused on ownership, excellence, direct feedback, and shared growth.
• Work onsite in Mexico City.
• Equal opportunity employer committed to an inclusive workplace and welcoming people from all backgrounds.