Associate Technical Account Manager

Location: Mexico

Company

hirify.global builds technology for intentional living through wellness and fitness brands including Mindbody and ClassPass; Mindbody provides SaaS solutions for wellness businesses.

What you will do

• Support Technical Account Managers serving North American customers and complete assigned technical account management tasks.
• Implement, configure, onboard, convert, and maintain Managed Services customer accounts.
• Manage a small portfolio of assigned customers as the primary point of contact.
• Provide product consultations and use product knowledge to align features and services with customer needs.
• Coordinate investigations and resolutions for basic and complex customer inquiries, escalating issues when needed.
• Track customer engagements, account progress, milestones, metrics, and deadlines while sharing best practices and improvement opportunities.

Requirements

• At least one year of experience in a high-level customer technical support or service role; two years preferred.
• Ability to manage high-volume, repetitive work accurately and maintain attention to detail.
• Ability to learn industry, company, product, and technical knowledge quickly.
• Strong time management, organization, prioritization, and deadline-management skills.
• Excellent verbal and written communication skills, including explaining technical concepts to non-technical audiences.
• Problem-solving skills, professional handling of complex issues, quick thinking, expectation setting, and independent judgment.
• Ability to collaborate cross-functionally and build positive professional relationships.
• Ability to support the team in advanced and complex situations and facilitate change management.

Nice to have

• Experience in a SaaS company.
• Project management or coordination experience.
• Familiarity with basic SQL, Microsoft Office Suite, and APIs.

Culture & Benefits

• Salaried position based in Mexico.
• Comprehensive training includes Mindbody software training and shadowing the Technical Account Management Team.
• Collaborative environment focused on customer advocacy, knowledge sharing, and process improvement.
• Equal opportunity workplace that values diverse backgrounds, experiences, abilities, and perspectives.