Customer Success Manager - Scale Team (AI Advertising)

Location: Mexico City; hybrid workplace with remote work and the option to work abroad for up to 30 days annually

Company

hirify.global is an AI-powered advertising technology company whose platform combines media, creative, and intelligence to help brands optimize social advertising and customer outcomes.

What you will do

• Manage a large book of customers and build strong relationships across the portfolio.
• Serve as the main contact for customer training and product support, delivering a high-quality customer experience.
• Develop expertise in the hirify.global platform and digital advertising to solve customer problems and improve feature adoption.
• Drive renewals, account expansion, customer satisfaction, commercial targets, and weekly productivity goals.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering.
• Contribute to customer success initiatives, process optimization, and team development.

Requirements

• 4+ years of relevant experience in customer success or a similar customer-facing function.
• Advanced knowledge of paid social advertising, including Facebook, TikTok, Pinterest, and Snapchat.
• Ability to learn new tools and processes quickly.
• Proactive problem-solving approach, positive attitude, and strong commitment to helping customers achieve their goals.
• Results-driven mindset and ability to meet commercial targets and weekly productivity goals.
• Ability to explain complex concepts clearly and translate data into insights.
• Confident verbal and written communication skills.
• Self-direction and exceptional organizational skills.

Culture & Benefits

• Inclusive global culture with colleagues across more than 60 nationalities, 24 locations, and 13 countries.
• Trust, transparency, open feedback, and an emphasis on diverse perspectives.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Flexible hybrid workplace with the option to work abroad for up to 30 days annually.