Customer Success Manager (AI Advertising)

Location: Mexico City

Company

hirify.global is an AI-powered advertising technology company providing an integrated platform for media, creative, and advertising intelligence. Its platform supports more than 800 billion impressions annually and serves 700+ brands across major media platforms.

What you will do

• Manage a growing enterprise customer portfolio and act as the main point of contact.
• Drive platform adoption, customer outcomes, renewals, expansion, and advocacy.
• Provide first-class support, best practices, and consultative advice on social advertising.
• Build relationships with customers and partners including Facebook, TikTok, Pinterest, and Snapchat.
• Represent customer needs in sales processes and product-roadmap discussions.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while improving Customer Success processes and knowledge resources.

Requirements

• 5+ years of relevant experience in customer success or a similar customer-facing function.
• Advanced knowledge of social advertising, including Facebook, Pinterest, and Snapchat.
• Strong spoken and written communication skills, with the ability to explain complex concepts clearly and translate data into insights.
• Empathy, a positive attitude, and a strong desire to help customers achieve their goals.
• Results-driven, collaborative, self-driven, and entrepreneurial approach.
• Ability and willingness to travel for meetings, conferences, and industry events when possible.

Culture & Benefits

• Work with a multinational team of 750+ employees representing 60+ nationalities across 13 countries.
• Collaborate in an inclusive environment where people are respected and heard.
• Contribute to initiatives that build a world-class Customer Success organization.