Senior Customer Success Manager (LATAM)

Формат работы

remote (только Mexico)

Тип работы

fulltime

Грейд

senior

Английский

Страна

Mexico

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Senior Customer Success Manager (LATAM): Managing Wiser's Mexico and Latin America customer portfolio across onboarding, renewals, expansions, and adoption of Market Intelligence, LPC, and PI with an accent on measurable value, data quality, and executive relationships. Focus on leading renewal negotiations, identifying revenue opportunities, coordinating implementations, and resolving account risks through Salesforce and cross-functional collaboration.

Location: Remote, based in Mexico City, Mexico; must be based in Mexico and have the right to work there.

Company

Wiser is a market intelligence SaaS platform helping brands and retailers make data-driven decisions across online channels through pricing, promotions, assortment, availability, and compliance intelligence.

What you will do

Own the LATAM customer portfolio, serving as the trusted advisor from onboarding through renewal.
Lead renewal negotiations, identify upsell and cross-sell opportunities, and partner with Account Executives to close them.
Scope customer needs, coordinate feasibility requests and implementations, and follow projects through go-live.
Check catalogues, matching, and data feeds to protect data quality, escalating issues to Support and Operations.
Lead QBRs demonstrating customer value and ROI, monitor account health and usage, and drive at-risk account escalations to resolution.
Maintain accurate Salesforce records and share LATAM customer and market feedback with Product, Operations, and Marketing.

Requirements

5+ years of experience in Customer Success, Account Management, or consulting in a B2B SaaS or data business, including large or strategic accounts.
Proven success with renewals, retention, and upselling, including ownership of revenue targets.
Fluent Spanish and English, spoken and written.
Based in Mexico with the right to work there.
Ability to read datasets, identify inconsistencies, and turn numbers into a business story.
Strong client presence with the ability to lead executive meetings, negotiations, and escalations.
Autonomous and organized, with the ability to work with a manager in a different time zone.
Experience with a CRM, ideally Salesforce, and excellent mastery of Microsoft Office, including Excel and PowerPoint.

Culture & Benefits

Remote full-time role supporting customers across Latin America, mainly retailers and brands in Mexico.
Work cross-functionally with Account Executives, Engagement, Operations, Support, Product, Marketing, and other internal teams.
Equal opportunity workplace committed to preventing discrimination, harassment, and retaliation.

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