Customer Success LATAM

Location: Remote; candidates must be located in the United States, Mexico, or Brazil.

Base salary: USD 93,600–158,400 per year for United States residents; sales roles may also receive incentive pay targeted at up to 100% of base salary.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Provide technical product, solution, architecture, and best-practice guidance during the post-sales customer journey.
• Support implementation and adoption across source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
• Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• Collaborate with Customer Success Managers, Account Executives, and Renewals Managers to support customer business objectives.
• Develop reusable workshops, demos, documentation, YouTube content, and other customer-facing learning resources.
• Build specialty competency in relevant technologies through training, certification, and working examples.

Requirements

• Fluency in English and Spanish is required.
• Experience supporting hirify.global use cases and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to connect tool capabilities to customer outcomes.
• Technical background in software development or systems engineering, including architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing, Zoom calls, workshops, and presentations.
• Experience acting as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time-management and prioritization skills for multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples.

Nice to have

• Fluency in Brazilian Portuguese in addition to English and Spanish.

Culture & Benefits

• Globally distributed, asynchronous Customer Success Engineer team with emphasis on clear documentation and shared enablement assets.
• Full-time employee benefits supporting health, finances, and well-being.
• Flexible paid time off and parental leave.
• Equity compensation and employee stock purchase plan.
• Growth and Development Fund and Team Member Resource Groups.
• AI is expected to be used as a core productivity multiplier in daily workflows.