Application Support Analyst

Location: Dublin, County Dublin, Ireland; hybrid workplace

Company

hirify.global delivers technology and transformation solutions for global brands and partners with Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake.

What you will do

• Troubleshoot incidents, problems, user issues, and application service requests through resolution or escalation while maintaining customer satisfaction.
• Monitor systems, respond to alerts, and schedule preventative maintenance and corrective work.
• Manage software releases and planned changes in line with change management processes and service-level commitments.
• Create and maintain support documentation, standard operating procedures, training materials, and knowledge-management content.
• Support tooling and process improvements, manage small to medium projects, and coordinate with stakeholders to meet business requirements.
• Support the transition of new applications and services, disaster recovery, business continuity, and required out-of-hours maintenance.

Requirements

• 3–5 years of experience in applications management, application support, or development.
• Experience supporting applications running on Windows Server, including installation, configuration, monitoring, maintenance, and troubleshooting of proprietary, legacy, and third-party applications or services.
• Technology degree at third level or equivalent, with demonstrable analytical and problem-solving skills.
• Working knowledge of networks, cloud, and business applications including Office 365, SharePoint 365, and Microsoft Azure.
• Knowledge of reporting technologies such as Power BI or Tableau, relational databases, and SQL.
• Experience with incident, problem, and change management, IT support processes, customer-facing technical support, and applications administration.
• Familiarity with Oracle, Microsoft SQL Server, Microsoft Windows/Windows Server, scripting and automation such as SQL, PowerShell, or .NET.
• Knowledge of business application architecture, including IIS web architecture, application, batch, and database servers.
• Experience with the software development lifecycle and software development or support methodologies such as Agile and DevOps.
• Experience with middleware application software such as WebSphere, WebLogic, IIS, or Tomcat.

Nice to have

• ITIL Foundation qualification.

Culture & Benefits

• Flexible and remote working options are offered to support work-life balance and individual circumstances.
• Benefits include a quarterly performance-related profit share scheme, pension with a 5% employee-matched contribution, private healthcare, life assurance, and financial advice.
• Employees receive 24 days of holiday plus public holidays, enhanced maternity and paternity leave, and other special leave policies.
• Career progression, mentorship, quarterly development programmes, educational assistance, and incentivised certifications are available.
• Wellbeing benefits include gym discounts, bike-to-work support, fitness classes, mindfulness workshops, and an employee assistance programme.
• Employees can participate in award programmes and local fundraising, community, diversity, inclusion, and belonging initiatives.