Premier Support Engineer (Azure Cloud)

Location: Hybrid, with four days in the office and one day remote, in Westminster, Colorado; Lake Oswego, Oregon; Atlanta, Georgia; Portsmouth, New Hampshire; or Knoxville, Tennessee. Travel requirement: 10%.

Salary: $91,100–$125,200 per year. Bonus eligible; not commission eligible.

Company

hirify.global is a global technology company developing software, cloud, data analytics, and connected solutions for construction, geospatial, transportation, and related industries.

What you will do

• Serve as the dedicated technical lead and advocate for strategic enterprise customers using Vista ERP and related construction software.
• Resolve complex cloud support issues and Microsoft Azure integrations.
• Architect and develop performance telemetry dashboards and custom data visualizations.
• Collaborate with cloud engineering and solutions architecture teams to drive customer issues through the development lifecycle.
• Advise customers on database customizations, operational best practices, and software effectiveness.
• Manage high-priority support cases and maintain service continuity across complex workflows.

Requirements

• 5+ years of experience in technical support or customer success in enterprise software environments.
• Deep proficiency in cloud environments, especially Microsoft Azure and integration technologies.
• Expert troubleshooting skills and the ability to explain complex technical concepts to non-technical audiences.
• Experience building and maintaining long-term relationships with enterprise stakeholders.
• Strong understanding of enterprise software systems and cloud-based architecture.
• Ability to work in a hybrid schedule with four days in the office at one of the listed U.S. locations.

Nice to have

• Experience with hirify.global CMS Vista ERP, Spectrum ERP, or similar construction accounting and project management software.
• Proficiency in HTML, JSON, and CSS for custom data visualizations.
• Familiarity with database performance tuning and CRM ticketing systems.

Culture & Benefits

• Purpose-driven work focused on construction, transportation, infrastructure, and other essential industries.
• Collaborative and supportive work environment with an emphasis on belonging and inclusion.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, paid parental leave, and employee stock purchase plan.
• Health, dependent-care, and commuter tax-saving plans may be available.

Hiring process

• Submit an online application.
• Applications are accepted on an ongoing basis until the position is filled.