IT Support Engineer (Microsoft 365/Intune)

Location: Madrid, Spain; hybrid work model balancing office and remote work

Company

hirify.global provides digital employee experience management software that delivers real-time visibility, analytics, automation, and employee feedback across enterprise endpoints.

What you will do

• Provide first- and second-level support for Windows and macOS devices, workplace technology, and collaboration tools.
• Manage device onboarding, refresh, offboarding, software deployment, patching, configuration baselines, and zero-touch provisioning.
• Support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, printers, conferencing systems, peripherals, and remote office infrastructure.
• Administer accounts, access permissions, and organizational-unit placement in partnership with IAM and Security teams.
• Use hirify.global’s DEX platform to identify and resolve employee-device issues proactively.
• Create self-service content and PowerShell automations to reduce ticket volume and resolution times.

Requirements

• 8+ years of experience in end-user computing, modern workplace, or enterprise IT, including 3+ years in an architect or senior technical lead role.
• Experience designing and delivering cloud-native workplace architectures at enterprise scale for a distributed, hybrid workforce.
• Deep hands-on expertise with Microsoft Intune and Windows Autopilot, plus strong macOS management experience with Jamf or an equivalent.
• Expert knowledge of Microsoft 365 architecture and governance, including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience with Microsoft Entra ID, Conditional Access, and Zero Trust principles for devices and collaboration.
• Experience with endpoint security and data protection, including Defender for Endpoint or equivalent EDR, Microsoft Purview, encryption, and application control.
• Automation experience with PowerShell, Microsoft Graph API, or similar scripting.
• Familiarity with ISO 27001 or SOC 2 controls and audit evidence.
• Ability to communicate architecture decisions clearly to senior IT, Security, and business stakeholders; fluent English required.

Nice to have

• Experience with DEX or end-user experience monitoring tools.
• Exposure to Copilot or AI productivity rollouts.
• Relevant Microsoft certifications, such as Enterprise Administrator Expert, Endpoint Administrator, or Cybersecurity Architect.

Culture & Benefits

• Full-time, six-month fixed-term contract; some listed benefits may not apply to temporary or contract roles.
• Hybrid work with a structured approach for new hires, flexible hours, and paid time off subject to the applicable employment arrangement.
• Private health insurance, daily meal vouchers, gym support, childcare and public-transport compensation, and partial reimbursement for English and Spanish classes.
• Central Madrid office near the Bernabéu Stadium, with office facilities, team events, meetups, and volunteer days.
• Relocation package available to people coming from another country.

Hiring process

• Apply through the provided application link.