Customer Care Representative (Shifts)

Location: Hybrid role based in Haarlem, Netherlands, with morning, evening, and night shifts providing 24/7 customer support. Must be eligible to work in the Netherlands; visa sponsorship is not available.

Salary: €35,000–€43,000 per year

Company

hirify.global is an Infrastructure as a Service provider serving more than 17,500 SMB and enterprise customers worldwide.

What you will do

• Serve as the first point of contact for customers through telephone, chat, email, and ticketing systems.
• Provide customer support across morning, evening, and night shifts to maintain 24/7 coverage.
• Investigate basic issues involving virtual machines, storage, networking, APIs, and cloud platforms.
• Gather information, explain technical details in plain language, set expectations, and follow issues through to resolution or a clear next step.
• Escalate issues to the appropriate internal team when required.
• Identify opportunities to improve customer processes and services and provide constructive feedback.

Requirements

• Excellent verbal and written communication skills.
• Fluent English is essential.
• At least 2 years of customer service department experience is preferable.
• Effective time management and organizational skills.
• Technical curiosity and willingness to understand cloud infrastructure, including virtual machines, storage, networking, APIs, and cloud platforms.
• Customer-first approach with empathy, ownership, and the ability to translate technical information into plain language.
• Adaptability in a dynamic, fast-paced environment and the ability to make informed decisions with incomplete information.

Nice to have

• Dutch language skills.
• Experience in the technology industry.
• Understanding of internet and technical concepts such as HTML, browsers, and cache.

Culture & Benefits

• Hybrid work and a working-from-home policy.
• Annual company bonus scheme, company pension, internet allowance, and travel allowance.
• 25 days of paid time off, with the option to buy or sell up to 5 additional days.
• Lease bike plan, free lunch, parking, and fresh fruit when working in the office.
• Access to the hirify.global Academy, including studies, Dutch courses, and professional training.
• Multicultural work environment with colleagues from more than 60 countries, plus company events, hackathons, and after-work activities.

Hiring process

• Apply online.
• Unsolicited profiles from recruitment agencies are treated as direct applications; candidates are sourced directly.