Support Engineer III

Location: Remote, Netherlands; non-standard working hours, including rotating weekends and holidays, are required.

Company

hirify.global is an AI-powered developer platform and software collaboration service used by developers and organizations worldwide.

What you will do

• Troubleshoot technical customer support tickets of varying complexity with minimal or no assistance and provide timely, high-quality responses.
• Provide real-time technical support by phone and chat, using screen sharing and remote troubleshooting tools.
• Communicate technical information to customers and internal stakeholders, follow up on engineering bugs, and advocate for customer needs.
• Coordinate upgrades, communicate upcoming features, and help customers keep installations running smoothly.
• Identify and report bugs and feature requests based on customer feedback.
• Maintain support, team, public, and knowledge documentation while developing subject-matter expertise and supporting training within the squad.

Requirements

• 5+ years of experience in technical customer support, technical writing, system administration, or related roles; or a bachelor's degree in computer science or a related field plus 3+ years of relevant experience; equivalent experience is also accepted.
• Ability to be on duty on weekends and holidays on a rotating basis.
• Experience providing technical support to enterprise customers.
• Strong verbal, written, organizational, presentation, teamwork, collaboration, adaptability, and initiative skills.

Nice to have

• Proficiency troubleshooting Git, hirify.global, or similar version control systems and understanding software development workflows, CI/CD pipelines, code security, issue tracking systems, and code editors or IDEs.
• Linux system administration experience and familiarity with Docker, systemd, OpenSSL, and similar tools.
• Familiarity with production-level virtualization platforms or cloud providers such as VMware ESX, KVM, AWS, or Azure.

Culture & Benefits

• Remote-first work environment with competitive pay, learning and growth opportunities, and benefits.
• Values include customer obsession, continuous learning, ownership, collaboration, diversity, and inclusion.
• Work requires non-standard hours, including rotating weekend and holiday coverage.